The technician came determined the need and said he will order the screen for me the only thing that I had to do is call him back when I received it in order for him to connect the new screen to my treadmill. On March 3rd I created and pre-paid a service request. I contacted customer service on March 2nd, and I was informed that in order for a part to be ordered and be covered by the warranty a technician contracted by Iconfitness should determine the need for the part. He diagnosed the problem and asked me to contact IFit customer service () to order the replacement part. Since the company doesn't have a reliable service in Maine, I consulted with the local reliable technician that assemble it for me to fix it. If I had only known, I never would have made this purchase.Ī year after I bought my Norditrack X32i Treadmill, its screen in late February stopped working. If you're reading this review, I hope you have better luck than we did, but if you buy this bike and it breaks down (like ours did) you might be disappointed, have your time and money wasted, and be frustrated and resent this company and the way they treat their customers. IFit had no problems taking our money for the service calls and the 2nd year online subscription but now they're questioning when we bought the bike.
I told the rep on the phone that we bought the bike at Costco, are no longer members, and don't have the receipt but we registered the bike for warranty service and to use the 1st year of free online workout programs (and renewed our subscription and paid for the second year). The last contact we had from iFit, a couple of weeks ago, was an e-mail requesting that we provide a purchase receipt. The iFit customer service rep said they would escalate the problem (again). They didn't know what I was talking about. They had never heard from the service company, said the issue would be escalated and to call back in a couple of days. After a few more weeks of being ignored we contacted iFit. At the 4th service call the same tech who said at the 3rd service call that it couldn't be fixed and we needed a new bike said the same thing again (never installed the 2nd replacement flywheel), and promised to report his conclusions to iFit. Appartently, the service manager or scheduler denied we needed a new machine and ordered a new flywheel. A month later, after no follow-up, when we contacted iFit they said the service company never contacted them. At the third service call the tech said no point in replacing the warped flywheel if the crank couldn't be taken apart we needed a new machine and he promised to report that fact to iFit and let us know. Second tech installed the replacement flywheel (which turned out to be warped), but could not open up the crank after banging on it for nearly 2 hours. First tech said it needed a new flywheel and bearings, which he ordered and were delivered in a couple of weeks. We had to pay $189 for a diagnostic service call and another $65 for a second service call (4 visits total). Apparently, it developed crank and flywheel problems. The bike worked for a little less than 2 years and hasn't worked since Jan 2022. She worked out on it 5 days / week for 45min - 1 hr (usually, following one of their online instructor-led programs).
I wish I had read all these 1 star reviews before I bought the iFit stationary bike. We can't help you until you gather and submit all this information they should already have. Submit a trouble ticket directly from an iFit machine you're logged into, and they can't resolve what the machine is or the user account it's attached to? Classic Customer Support flowchart nonsense. iFit/ProForm is a model case for NOT using overseas code developers. Muddle through the slow and clunky interface on the mobile app, schedule the workout and it might appear on your Roku. Don't bother searching for anything on the website. You can only search certain workout types on the machine. There's no synergy between the different platforms at all. But it all gets overshadowed by how terrible the different Machine/Website/Mobile App/Roku Apps are, and each in their own amazingly unique way. The workouts are enjoyable too, if you ignore how badly implemented "Smart Adjust" is.
Our Pro 9000 treadmill gets used a lot and hasn't blown up yet, so that's worth a couple stars. Bottom Line Up Front: Every user interface is awful.